Stock Market News
Watchdog tells firms to end culture of mis-selling
05-09-2012 09:02
| Add To Google +1 | Tweet |
City watchdog, the Financial Services Authority (FSA), said it wants firms to clamp down on bonus schemes that encourage mis-selling of financial products.
A review by the FSA uncovered regular examples of incentive schemes that resulted in customers being sold products they did not need or could not use, to boost the earnings of sales teams.
The report, which looked into banks, building societies, insurers, and investment firms, uncovered a range of serious failings.
It found incentive schemes were likely to drive people to mis-sell and these risks were not being properly managed.
It also revealed firms failing to identify how incentive schemes might encourage staff to mis-sell, suggesting they had not properly thought about the risks or simply turned a blind eye to them.
Martin Wheatley, managing director of the FSA, said he wanted to work with firms to stop the practise but warned new rules could be imposed if they didn't clean up their act.
"This bonus-based approach has played a role in many scandals we have seen over the years," he said.
"Incentive schemes on payment protection insurance (PPI) were rotten to the core and made a bad problem worse."
Banks are currently paying out around £9bn in compensation to borrowers who were mis-sold PPI.
The review found numerous types of poorly managed incentive schemes, including one firm that operated a 'first past the post' system where the first 21 sales staff to reach a target could earn a 'super bonus' of £10,000.
Basic salaries for sales staff at another firm could move up or down by more than £10,000 per year, depending on how much they sold.
"Today marks the start of a programme of work to reduce these risks," Wheatley told an audience of senior bankers, compliance officers, trade and consumer groups on Wednesday.
"This will involve further supervisory work, a wider review of incentive schemes, enforcement proceedings, and a possible strengthening of our rules."
Wheatley said the work would continue when the FSA is replaced by the Financial Conduct Authority and Prudential Regulation Authority in 2013.
A review by the FSA uncovered regular examples of incentive schemes that resulted in customers being sold products they did not need or could not use, to boost the earnings of sales teams.
The report, which looked into banks, building societies, insurers, and investment firms, uncovered a range of serious failings.
It found incentive schemes were likely to drive people to mis-sell and these risks were not being properly managed.
It also revealed firms failing to identify how incentive schemes might encourage staff to mis-sell, suggesting they had not properly thought about the risks or simply turned a blind eye to them.
Martin Wheatley, managing director of the FSA, said he wanted to work with firms to stop the practise but warned new rules could be imposed if they didn't clean up their act.
"This bonus-based approach has played a role in many scandals we have seen over the years," he said.
"Incentive schemes on payment protection insurance (PPI) were rotten to the core and made a bad problem worse."
Banks are currently paying out around £9bn in compensation to borrowers who were mis-sold PPI.
The review found numerous types of poorly managed incentive schemes, including one firm that operated a 'first past the post' system where the first 21 sales staff to reach a target could earn a 'super bonus' of £10,000.
Basic salaries for sales staff at another firm could move up or down by more than £10,000 per year, depending on how much they sold.
"Today marks the start of a programme of work to reduce these risks," Wheatley told an audience of senior bankers, compliance officers, trade and consumer groups on Wednesday.
"This will involve further supervisory work, a wider review of incentive schemes, enforcement proceedings, and a possible strengthening of our rules."
Wheatley said the work would continue when the FSA is replaced by the Financial Conduct Authority and Prudential Regulation Authority in 2013.
| Related share prices |
|---|
Stock News is provided by Digital Look Corporate Solutions from Sharecast news. Please read the terms and conditions of useage of this data. Republication or redistribution of content, including by caching, framing or similar means, is expressly prohibited without the prior written consent of Digital Look Ltd.
Get a free widget for your website with our latest headlines.
You can now add our live prices and new headlines to your website.The news widget features quotes for Oil prices, spot Gold price and Indices plus a choice of news channel for healines.
Top Shares pages
- Share price quotes
- Share charts
- Share watch list
- Company Results Calendar
- UK 100 Shares
- Stock market news
- Company news
- Share tips
- A-Z company search
More share features
POPULAR Share Prices
- Lloyds share price
- HSBC share price
- Barclays share price
- Prudential share price
- Diageo share price
- BP share price
- Vodafone share price
- British Airways share price
- Centrica share price
- Tesco share price
- National Grid share price
- RBS share price
- GSK share price
- Marks and Spencer
- Rolls Royce
- Banco Santander price
- Direct Line
- Rio Tinto share price
- Amec Share price
- Corac share price
- Lookers
- Telecom plus
- Kier share price
- Punch taverns
- Blinkx share price
- Tan share price
- Yell share price
- Rsa share price
- Pendragon share price
- Logica share price
- Bat share price
- Sky share price
- Kingfisher share price
- Dragon Oil share price
- Desire Petroleum share price
- RRL share price
- BPC share price
- VOG share price
- SAR share price


Prices

